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Independence and Trademark Disclaimer

The Penguin Publishing operates as an independent publishing service provider. We are not affiliated with, endorsed by, or officially connected to Amazon, Kindle Direct Publishing (KDP), IngramSpark, Barnes & Noble, Apple Books, or any other third-party platforms. All product names, logos, and trademarks mentioned on our Website or in our services are the property of their respective owners and are used solely for identification purposes.

Refund and Satisfaction Policy

The Penguin Publishing is committed to delivering high-quality services and client satisfaction. If a client is not satisfied with the progress of a project, they may request termination and a refund under the following terms. A full refund is available if requested within fifteen (15) days of the project start date. After fifteen (15) days but before project completion, a proportional refund will be issued based on the work completed up to the termination date. Once a project is successfully completed and approved, no refund will be applicable. Refund requests must be submitted in writing within the applicable time frame, and approved refunds will be processed promptly through the same payment method originally used.

Client Ownership of Work

All intellectual property, rights, and royalties related to the client’s book remain solely with the client. The Penguin Publishing acknowledges the client’s exclusive rights to their manuscript, title, cover design, and distribution decisions. We act as a service provider to assist with publishing, marketing, and distribution in accordance with the client’s instructions.

Payment Processing Transparency

All payments made to The Penguin Publishing are processed through secure and authorized merchant gateways, including credit and debit card processors and bank transfers. Please note that the payment processor name on your invoice or receipt may differ, as our authorized merchant partners (such as Optics Click Solution or CMOLDS) handle transactions on our behalf. This ensures secure processing and client protection through their financial providers.

Jurisdiction and Governing Law

These Terms and Conditions, along with any services provided, are governed by the applicable federal laws of the United States, the laws of the State of Connecticut, and the laws of the United Kingdom. Any disputes that may arise shall be subject to the jurisdiction of the competent courts in these locations.

Performance Disclaimer

The Penguin Publishing provides publishing, marketing, and distribution services on a best-effort basis. While we are dedicated to helping our clients succeed, we do not make guarantees regarding book sales, bestseller status, or specific financial results. Outcomes depend on a variety of factors, including but not limited to market trends, audience demand, and third-party platform policies.

Acceptance of Terms

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Use of Website

Services

The Penguin Publishing provides book publishing, marketing, and related services. Specific terms for these services may be outlined in separate agreements. All services are subject to availability and are provided on a best-effort basis.

Intellectual Property

All content on this Website, including text, graphics, logos, and images, is the property of The Penguin Publishing or its licensors and is protected by copyright laws.
You may not reproduce, distribute, or modify any content without prior written consent.

User Conduct

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Payment Terms

Limitation of Liability

Disclaimer of Warranties

Termination

We reserve the right to terminate or suspend access to our Website or services at our sole discretion, without prior notice, for conduct that violates these Terms or is harmful to our business or users.

Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or assume responsibility for the content, privacy policies, or practices of these external sites.

Governing Law

These Terms and Conditions are governed by the laws of the United States, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of the United States.

Changes to Terms and Conditions

We may update these Terms and Conditions at any time. Any changes will be effective upon posting on this page. Your continued use of our Website or services constitutes acceptance of the revised Terms.

Contact Information

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The Penguin Publishing
Email: info@thepenguinpublishing.com
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